CYCLO TRAVEL VIETNAM™Take Cyclo and Be Local

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Booking And Payment Terms

Booking And Payment Terms


These Booking And Payment Terms  apply to all our services directly or indirectly (through distributors) made available online, by email . By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to Booking And Payment Terms  set out below (including the privacy statement).


Make a Booking

The booking should be made through or  websites or e-mail at:

                                         Vietnam Trishaw Travel And Services ;Limited

Hanoi Head office:  Suite 303, A3 Building, Sai Dong Ward, Long Bien District, Hanoi

Hotline : +841655763640

Email :





The booking is valid only if you have received a confirmation email from Cyclo Travel Vietnam™  Cyclo Travel Indochina™ or Halong Bay Adventure™ and  your payment of deposit to your booking must be notified to and agreed by  Cyclo Travel Vietnam™  Cyclo Travel Indochina™ or Halong Bay Adventure™.


 Lowest and Best Prices Guarantee

The prices on our websites are including VAT (Value-Added Tax) . Prices exclude any bank charge and other services are not mentioned.

 We want you to pay the lowest price but best service possible for your holiday in Vietnam and Indochina. Should you find your Package Tour, Halong Bay Cruise, Hotel And Other Services with the same booking conditions, but at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.


Payment and Deposit

We accept Visa card, Master card and American Express. Your card information will be protected during the transmission by using security system with PayPal. Your deposit invoice will be sent to you via email with guidelines to fully pay for your package upon arrival in Vietnam.

Please be noted that there might be a surcharge of 3% or 3.5 % for the bank fee.

 For other methods of payment,  please contact with us for more details.


Liability and Insurance

Cyclo Travel Vietnam™ is not responsible for any loss, injury or damage sustained by travelers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Travelers are required to have full travel insurance. But Cyclo Travel Vietnam™ is always beside you to help and support during your holiday in Vietnam.


Cancellations BY YOU

All cancellations must be informed at least 03 days before departure date ,received  and sent to us via email.

By making a reservation with us, you accepted and agreed to the relevant cancellation and no-show policy of the tour, hotel and other services.

Please be noted  that Cyclo Travel Vietnam™ will charge from 8 USD  for administration fees of the cancellation.

Cancellations NOT BY YOU

 In the event that we are unable to provide confirmed services, alternative services or alternative departure dates will be offered subject to availability.

If these alternative dates or alternative services are not accepted by travelers, they will be refunded in full - 100% refund.


Thank you and we hope you enjoy your holiday in Vietnam and Indochina !

Official website to book tours in Vietnam, Halong Bay Cruises, Hanoi Tours, Sapa Tours, NorthWest And NorthEast Vietnam Tours, Hue Tours, Danang Tours, Hoi An Tours, Saigon Tours, Mekong Delta Tours And More...